FAQ
Payments
I placed an order but haven't completed the payment process. What should I do?
We will send you a payment reminder via email.
Why am I receiving a payment reminder from Klarna?
When you placed your order, you chose the Klarna payment method. You will receive an invoice via email from Klarna after we have shipped your order. If the invoice amount is not paid within 14 days, you will receive a payment reminder from Klarna.
Have you already paid the invoice and still received a payment reminder? Then contact Klarna.
Where can I use my voucher code?
You can enter your voucher code in your shopping cart or during checkout. Make sure you use the coupon code before paying for your order.
We will not refund you for the discount that you did not use during checkout.
Can I change the information on my invoice?
Once the order has been placed, this is no longer possible.
I would like to receive an invoice
Please first check your e-mail to see if you can find your order confirmation with invoice there. If this is not the case, you are welcome to contact our customer service. We would be happy to send you the invoice again.
Contact: sales06@zzwsst.com
My Order
I placed an order but haven't completed the payment process. What should I do?
We will send you a payment reminder via email.
Why am I receiving a payment reminder from Klarna?
When you placed your order, you chose the Klarna payment method. You will receive an invoice via email from Klarna after we have shipped your order. If the invoice amount is not paid within 14 days, you will receive a payment reminder from Klarna.
Have you already paid the invoice and still received a payment reminder? Then contact Klarna.
Where can I use my voucher code?
You can enter your voucher code in your shopping cart or during checkout. Make sure you use the coupon code before paying for your order.
We will not refund you for the discount that you did not use during checkout.
Can I change the information on my invoice?
Once the order has been placed, this is no longer possible.
I would like to receive an invoice
Please first check your e-mail to see if you can find your order confirmation with invoice there. If this is not the case, you are welcome to contact our customer service. We would be happy to send you the invoice again.
Contact: sales06@zzwsst.com
Shipment
I placed an order but haven't completed the payment process. What should I do?
We will send you a payment reminder via email.
Why am I receiving a payment reminder from Klarna?
When you placed your order, you chose the Klarna payment method. You will receive an invoice via email from Klarna after we have shipped your order. If the invoice amount is not paid within 14 days, you will receive a payment reminder from Klarna.
Have you already paid the invoice and still received a payment reminder? Then contact Klarna.
Where can I use my voucher code?
You can enter your voucher code in your shopping cart or during checkout. Make sure you use the coupon code before paying for your order.
We will not refund you for the discount that you did not use during checkout.
Can I change the information on my invoice?
Once the order has been placed, this is no longer possible.
I would like to receive an invoice
Please first check your e-mail to see if you can find your order confirmation with invoice there. If this is not the case, you are welcome to contact our customer service. We would be happy to send you the invoice again.
Contact: sales06@zzwsst.com
Warranty And Returns
I placed an order but haven't completed the payment process. What should I do?
We will send you a payment reminder via email.
Why am I receiving a payment reminder from Klarna?
When you placed your order, you chose the Klarna payment method. You will receive an invoice via email from Klarna after we have shipped your order. If the invoice amount is not paid within 14 days, you will receive a payment reminder from Klarna.
Have you already paid the invoice and still received a payment reminder? Then contact Klarna.
Where can I use my voucher code?
You can enter your voucher code in your shopping cart or during checkout. Make sure you use the coupon code before paying for your order.
We will not refund you for the discount that you did not use during checkout.
Can I change the information on my invoice?
Once the order has been placed, this is no longer possible.
I would like to receive an invoice
Please first check your e-mail to see if you can find your order confirmation with invoice there. If this is not the case, you are welcome to contact our customer service. We would be happy to send you the invoice again.
Contact: sales06@zzwsst.com